Please read these Terms and Conditions carefully. All contracts that Booster tutoring enters with service users will be governed by these Terms and Conditions for the duration of the use of services.

By entering into a verbal agreement to receive tuition, you are inherently agreeing to adhere to the terms and conditions.

1. Lesson Expectations

1.1. The lessons will last for 50 minutes in total, this will include a 5-minute break in the middle of the lesson to give the student the chance to have a small movement break/ toilet break. There is a lot of research that supports giving children a small break after 20/25 minutes of learning.

1.2. Up to 10 minutes of feedback is offered at the end of the lesson for the parents/carers of the student if they wish. This is not mandatory.

1.3. Due to the nature of timing with other tutees the lesson time begins upon the tutor's arrival at your house (or in the case of online learning the lessons start upon the agreed start time even if the student is late) so please make sure you are ready to start your lesson. Reminders can be sent 24 hours in advance if requested.

1.4. Any reports will be written upon request termly.

1.5. Whilst the parent/carer does not need to be in the same room for the lesson they must be in the house/ building at the time of the lesson.

1.6. Children are expected to behave appropriately (physical violence will not be tolerated and the lesson will end immediately with full payment expected for the lesson).

1.7. An appropriate space is required in the house for tuition to take place. A desk and chair/ chairs (for face-to-face tutoring).

1.8. For online lessons your child must not take screenshots or record the lesson unless given permission by their tutor.

2. Payments

2.1. There are 2 payment options (1) Payment at the beginning of the month which will include a £5 discount for a full month's payment (4 weeks) this discount does not apply to less than 4 weeks in advance. (2) Payment at the end of each lesson at full price – currently £40.

2.2. In the case of starting lessons halfway through a month only option (2) will be available until the following month where option (1) will be available again.

2.3. Late payments will result in the next lessons not going ahead until payment has been received – unless agreed otherwise (reminders will be sent before the next lesson).

2.4. Hourly rate will be agreed upon before the start of the first lesson (face-to-face and online £40). These prices have been selected as they reflect the experience, training and additional costs that go into these lessons.

2.5. The price of lessons are subject to a fair and reasonable increase annually. This increase will occur around the tax year in April.

3. Cancellation

3.1. Lessons cancelled more than 24 hours before the start time of your lesson will incur no charge. However, lessons cancelled less than 24 hours before the lesson start time will incur a charge of the full cost of the lesson.

3.2. Only 2 cancellations (before the 24 hours) are offered per term after this you will be charged for any cancellations, where possible other times will be offered for a make-up lesson.

3.3. Repeated cancellations will be subjected to a review with the possibility of a contract termination. This is due to the financial costs of repetitive cancellations.

3.4. Pre-arranged absences will not be charged (holidays etc).

3.5. If a lesson has been pre-paid but you have cancelled within the agreed 24 hours the payment will roll onto the following month (it will show in your invoice as a discount).

3.6. Other arrangements can be made regarding the cancellation policy for medical or other agreed-upon reasons, this is at the discretion of the tutor.

3.7. If your tutor is ill or unable to attend a lesson your prepayment will be rolled onto the following month, or a refund will be given if you do not have lessons booked for the following term. No charge will be given to those who pay daily.

3.8. If your child is sick or there is COVID-19 within the household, you must cancel the lesson before the tutor arrives. If you do not disclose this before the lesson you will be charged for it and the lesson will be cancelled. This is to ensure other families with vulnerable people do not get sick.

4. Holidays

4.1. Holiday sessions are sometimes available, but they are not mandatory.

4.2. If holidays are being taken in term time, please provide notice of this.

4.3. Your tutor will also provide notice of any planned holidays.

5. Contactable Hours

5.1. Work hours are Monday – Thursday 9 am to 8 pm you are welcome to email your tutor outside of these hours however, they do not need to reply until their work hours start again and they have the time to do so outside of lessons.

5.2. We work with multiple families at Booster Tutoring and aim to get back to everyone as fast as possible, your patience is appreciated, if something is urgent, please title your email with this.

5.3. Once lessons have started with a family they will be provided with their tutor's mobile number for easier contact, please respect their time and do not expect a response during out-of-work hours.

6. Notice Period

6.1. Lessons are booked for the term. You must give 2 weeks' notice before the start of the following term if you do not wish to continue with the lessons. Late or no notice will result in you paying for the full term of lessons.

7. Group Lessons

7.1. Group lessons must be paid in advance, no daily payments are accepted (the current rate is £25 for 50 minutes).

7.2. There is no refund for no attendance to the group sessions (the same cancellation policy applies).

7.3. Please read the safeguarding and data protection policies carefully and make sure your child understands the expectations of the lessons regarding how they talk to and treat the other children and their tutors.

7.4. Your child is not allowed to screenshot or record the lessons.

8. E-Safety for Online Lessons

For children working online, they are expected to observe the following e-safety rules:

8.1. Login with a recognisable name (this can be theirs or the set parent's name

whose login they might be using) this makes it easier to let in the correct people from the waiting room.

8.2. Meeting links and passwords must not be shared with anyone other than the adults helping them to log in.

8.3. The chat function is disabled, they must not hold private chats with other students without the tutor's supervision.

8.4. Videos must be switched on unless pre-agreed otherwise.

8.5. Lessons must not be recorded and no screenshots are allowed to be taken this is due to the safety of the other children in the group.

8.6. Any resources given must not be photocopied or distributed to anyone else.

8.7. Children can only annotate or draw on the shared screen with permission from the tutor.

8.8. Please ensure the parental controls are set appropriately for the device your child is using before the start of the lesson.

8.9. Please make sure your child has a quiet space to join the lesson where they won't be distracted.

8.10. Please make sure your child arrives at the lesson on time. A 5-minute warm-up activity will be given as we wait for everyone to join, after that the main lesson will start with or without those who are late. Due to the nature of online group work, it is unlikely your child’s tutor will be able to fill them in on the missed work.

8.11. Please make sure your child has the necessary equipment before the lesson starts (pencil/pen/workbook).

8.12. Children not abiding by the group's expectations will face possible removal after 2 warnings and you will still be charged for the lesson.

Although at Booster Tutoring, we strive to provide the best service possible, we cannot be held accountable or responsible for the academic success or lack thereof demonstrated by your child. Everything will be done in your tutor's power to support your child’s improvement of skills, abilities and grades however no guarantees can be made that improvements will occur.

High expectations of punctuality, lesson behaviour and willingness to work are expected from your child in the lessons and full support from parents is expected regarding these standards.

Booster Tutoring also expects respect and full cooperation from parents/ carers regarding the T&Cs.

Booster Tutoring has the right to terminate any contract at any time if they do not feel the terms and conditions are being met or for any reason or they feel a tutor is not being respected or treated appropriately.

Anyone working with Booster Tutoring agrees to uphold the Professional Teacher Standards, data protection policy and safeguarding and child protection policy to the best of their ability. By agreeing to let your child be taught under the supervision of their tutor, you are accepting that they are a responsible and safe adult to work with your child. They cannot be liable for any direct or indirect damages arising from using the tutoring service.

This is a working document, and updates will be made to it. You will be informed when these updates have been made and will be asked to re-read and sign again to confirm you are happy with any changes made.